Exchanges + Refunds
Part of the Mekong vision is to make sure you have the perfect size and achieve the very best fit. Please read below about our Exchange Guarantee.
If your garment does not fit as you were expecting, or has a manufacturing fault, we will offer an immediate exchange for you. Upon deciding the need for an exchange please contact us and let us know your order number and the size you wish to exchange for.
Good must be in their original condition, unworn and with tags. We will return your new garment via Standard Post. Please still allow up to 14 days as the postage system is beyond our control. We will notify you via email once your exchange has been processed. It is recommended that you keep a tracking number of your parcel as we are not responsible for any lost or missing parcels.
In the event that we are sold out of your desired size, we will offer you a full refund of the purchase price (excluding shipping). We want to make this experience as risk free as possible.
As mentioned above, we are committed to a risk-free Exchange Guarantee. Apart from those points mentioned above, we unfortunately do not offer any refunds.